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Additional Information

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Currency - All prices are in AUD

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clouporusa

TERMS OF USE

Copyright and Trademark Notice 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of clouporusa.com, Copyright © 2017, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
 
Credit Cards 
We accept the following credit cards: American Express, Visa, MasterCard and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.


Money Orders, Cashier’s Checks, Company Checks, & Personal Checks 
We do not accept money orders, cashier’s checks, personal checks or company checks.


Multiple Product Orders 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.


Order Acceptance Policy 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. clouporusa.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Other Conditions 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether clouporusa.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.  You certify that by purchasing products from this website that you are over 21 years old.


Out-of-Stock Products 
We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Privacy 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.


Our secure servers protect your information using advanced encryption techniques and firewall technology. We never have access to your credit card number nor do we store it on our servers.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the clouporusa site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the clouporusa site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.



Privacy on Other Web Sites 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. clouporusa.com is not responsible for the actions of third parties.

Purchase Policy 
CURRENCIES AND FREE SHIPPING OPTIONS All pricing is in USD only and Free Shipping when offered is for the United States only. Free Shipping, when applicable and selected, applies to ground shipping only.

International and air shipping are excluded from this offer.

LIMITATION OF LIABILITY Information accessible on this Site is for information purposes only and is not intended to be a substitute for professional medical advice. ClouprUSA does not warrant the validity of any health-related statements contained on the Site or any such information contained in third party sites referenced in the Site. You should always consult with your physician prior to using any nicotine product. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site.

ClouporUSA shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ClouporUSA has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

WARNINGS Do not use our products until you have read the following agreement. You agree you have read the following warnings and the warnings posted on our website: You must be over 21 to purchase from clouporusa.com

You agree to use products at your own risk.

Electronic cigarettes have NOT been evaluated by the FDA to treat or diagnose any disease or condition. They are not intended for use in smoking cessation or for any therapeutic use.

Clouporusa.com make NO CLAIMS regarding the effectiveness of our products for ANY uses.

Clouporusa.com products are intended to be used ONLY by consenting, informed ADULTS OVER THE AGE OF 18 who want to use these products for personal enjoyment..

 

HEALTH NOTICE: This product is intended for use by persons 21 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity or any combination of inhalants, consult your physician before using any of our products. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such.

You must be over the legal age in your state to buy or use this product. We do not believe anyone under the age of 21 should have access to our products.

YOUR ACCOUNT Clouporusa.com reserves the right to refuse and close an account for any reason. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Clouporusa.com only sells to smoking adults, 21 years or older, who own and can purchase with a credit card. If you are under 21, Clouporusa.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.

ORDERING Your order is subject to acceptance by Clouporusa.com and may be refused for any reason, including credit concerns, restricted product, unusual volumes, or shipping addresses. Once accepted, Clouporusa.com may make partial shipments if some items are on back order. By placing the order, you agree that Clouporusa.com may do so.


Returns, Warranty and Exchanges

Returns, Repairs and Exchange Policy

Effective 06/01/2014

Please read and understand our warranty and return policy before placing an order.

NO REFUNDS OR RETURNS USED PRODUCTS UNLESS DOA (dead on arrival).
NO WARRANTY ON ATOMIZERS OR CARTOMIZERS OR COILS.
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGINAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO Clouporusa.com.
THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 30 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
PLEASE TEST ALL PRODUCTS UPON RECEIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT. 

For products that have failed outside of the warranty period, Please contact us via support to help find a solution.

Products that are functional, not sold by Clouporusa.com, determined to be out of warranty or damaged by misuse will be sent back without exchange. 

Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than Clouporusa.com are not eligible for exchange.

Login into your account to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.

Shipping fees are non-refundable.


Return, Repair, Exchange Processing Procedure
We strive for satisfaction with your purchase and we want to help you resolve issues as quickly as possible.

Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.


Shipping Policy 
Shipping Time -- Most orders placed Sunday through Thursday will usually ship within 24-48 hours, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Clouporusa.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Priority Shipping is a expedited service from USPS. It does not expedite the processing of your order. All order are packed and shipped in the order they are received.

Customs, Duties, VAT Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at Clouporusa.com and are additional fees charged by your country or carrier. These fees are your responsibility to pay as we have no control over what is charged or how to pay them.

Missing and Delayed shipments We try and ship packages as quickly as possible from our warehouse location but once the package leaves our facility, we have no control over: how the carrier routes the package, delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much informtion about the delay as possible. USPS does not provide tracking information for Priority or First Class parcels to international destinations.

Taxes 
Clouporusa.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


Typographical Errors 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Clouporusa.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price