- Contact Us
We would love to hear from you!
For fastest response to an issue with a product or return please sign into your account and click on the MY ACCOUNT at the top of the page. Here you'll be able to review your past orders and messages. For returns or exchanges, click the order that has the product. You'll be able to select which item and then select what resolution is needed. We monitor these messages throughout the day.
Or Call 1-360-657-3307
You may also write to us at either:
orClouporUSA1242 State Ave, Suite i, PMB# 253Marysville, WA 98270
We're currently having growing pains with the fast growth of the e-cigarette market. Because of the popularity and new vapors seeking advice and walk throughs of products we ae overwhelmed by the calls. We're currently creating videos of all of our products including trouble shooting that will help lower the number of calls. Please follow the steps above to reach us quickly. Thanks
If you are checking the status of a recently placed order, please provide us with the order number, the first and last name of the person who placed the order and an accurate email address to reply back to. Our Support Team is available Monday - Friday from 9:00am - 5:00pm Eastern Standard Time. If you contact us on the weekend or after 5:00pm, we'll get back to you on the next business day.